Booking & Cancellations Policy

Appointment Scheduling

All appointments must be booked in advance through our online booking system at vibealignment.co. Appointments can be scheduled up to 12 hours prior to the desired start time. Please note that any appointments booked within 12 hours of the scheduled start time are non-cancellable and non-reschedulable upon booking. If you have questions about booking, please contact info@vibealignment.co

Payment

Full payment is required at the time of booking or ordering to secure your appointment slot or order. Payments go through ThriveCart's secure checkout and are processed by Stripe, and we accept major credit and debit cards.

Cancellation & Rescheduling

You may reschedule your appointment without penalty up to 12 hours prior to the scheduled start time. Cancelled appointments are not refunded, but if you cancel at least 12 hours before the start time, you keep your session and can rebook it within a year, with nothing more to pay. It stays in your "My Sanctuary" until you do. Any rescheduling requests made within the 12-hour window before your session will not be eligible for a refund or transfer.

Your Release Form

Every live session needs a signed release form before it starts. After you book, we'll email you a link, and it only takes a couple of minutes. You sign once for each type of service, unless the wording changes.

If yours isn't signed yet, we'll remind you by email 1 week, 3 days and 1 day before your appointment, then 6 hours and 1 hour before. If you book later than that, you'll get the reminders still ahead. They stop as soon as you sign.

If your release isn't signed by your scheduled start time, your appointment is cancelled automatically. This counts as a cancellation on your side, not a cancellation by Carver Johnson, so the choice of a reschedule or full refund in our Refund Policy doesn't apply. The appointment isn't refunded, and you can move it to a new time once, free of charge, as long as your release is signed before the new time. If a moved appointment is cancelled for the same reason, it isn't refunded and there's no further free move.

Nothing here takes away any right to cancel or withdraw that the law gives you, including for customers in the European Union or the United Kingdom.

Late Arrivals & No-Show Policy

Late Arrivals: If you arrive late, your session will still end at the originally scheduled time so that subsequent client bookings are respected.

No-Shows: Arriving more than 15 minutes late to your appointment is considered a no-show. No-show appointments are non-refundable. If you booked using a session package, the session will be forfeited and deducted from your package balance.

Written, Recorded & Digital Orders

Remote and written services (such as The Distance, The Custom Med and The Message) are prepared for you after you submit your details, and delivered to your My Sanctuary, with an email to let you know it's ready. Digital products and programs (such as The Reset, The Realignment and The Library) give you access to their content once purchased, or on release day for pre-orders. Memberships (such as The Line) can be cancelled at any time to stop future payments; payments already made are not refunded.

The Message: If a question can't be answered (for example, one about someone else), you can swap it for another question or get a refund for that question.

Refund Policy

All sales are final. All orders, digital items and services are non-refundable. This includes live sessions, remote and written services, digital products and programs, memberships, no-shows, late arrivals, and cancelled appointments. Exceptions for sudden illness or emergencies are evaluated on a case-by-case basis at our sole discretion.

In the event that Carver Johnson needs to cancel or reschedule your appointment, or is unable to deliver a remote, written or digital order, you will be offered the choice to reschedule at no additional cost or receive a full refund.

Nothing in this policy limits any rights you may have under the consumer protection laws that apply where you live.

Customers in the European Union and United Kingdom

If you live in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days of buying, and a withdrawal button is available in your order details for that period. At checkout, you will be asked to confirm that you want your reading, session or digital access to begin straight away, and that you understand your right of withdrawal ends once it has been fully delivered or access has been given. If you withdraw before then, contact info@vibealignment.co or use the withdrawal button, and you will be refunded as the law requires.