Support

Choose Sign in at the top of any page and enter your email. We'll send a one-tap link and a 6-digit code. Use either one, once, within 20 minutes. There's no password.

Give it a minute, then check your spam, junk or promotions folder. If it's there, move it to your inbox and add info@vibealignment.co to your contacts, so future emails reach your inbox. Make sure you used the email from your checkout or booking: the link only goes to emails with something in The Sanctuary. Still nothing? Email info@vibealignment.co.

You stay signed in on the browser where you signed in, until you've been away for 3 days. For your privacy, everyone also signs in again after 90 days. If you tap the link inside an app like Gmail or Instagram, the sign-in stays in that app's own browser. Instead, type the 6-digit code into the site in the browser you usually use, and it will remember you there.

Yes. Sign in once on each device or browser you use.

Use the link in your booking confirmation email, or open My bookings while signed in: a Join now button appears 15 minutes before your session starts.

Use the Reschedule or Cancel links in My bookings or in your confirmation email. Please read the Booking & Cancellations Policy for notice periods.

Your booking shows in your own time zone, both in your confirmation email and in My bookings.

Sign in and open The Vault for replays of The Line, or The Library for the recordings you own. The play button at the top of the page opens your player wherever you are on the site.

Yes. The player keeps going when your phone locks, and in The Vault you can download a replay to the player for offline listening.

They arrive by email: The Message and The Distance within 3–5 business days, The Custom Med within 5–7 business days. Look in your Promotions, spam or junk folder (and move it to your inbox if it's there), then email info@vibealignment.co if it hasn't arrived.

Open Billing & receipts in My Sanctuary and choose Receipts and invoices or Update my card. Those open in ThriveCart, our secure checkout, which has its own sign-in: use the email from your checkout.

Anytime, from Billing & receipts in My Sanctuary. You keep access until the end of the month you've paid for. You can pause it there too, until you choose to come back.

Please see the Booking & Cancellations Policy, then email info@vibealignment.co with your order details.

The Privacy Policy explains what we keep and why. You can change your choices anytime in Cookie settings.

Please tell us. Email info@vibealignment.co with what you were trying to do and on which device, and we'll help you and fix it.