Rescheduling
You can reschedule free of charge up to 12 hours before your session. Use the Reschedule link in My Bookings in your Sanctuary dashboard, or via the link in your confirmation email.
Within 12 hours
A session booked less than 12 hours ahead can't be changed.
Running late
Arriving more than 15 minutes late counts as a no-show.
Cancelling
All sessions are non-refundable, however sessions cancelled outside of the 12-hour window before your appointment will be credited back to your account for you to rebook within a year, with nothing more to pay. Cancellations made within the 12-hour window are non-refundable and will not be credited back to your account to be rescheduled at a later date.
Refunds
All orders, digital items and services are final and non-refundable. If I ever need to cancel a session or can't deliver your order, you'll be offered a reschedule or a full refund.
If I cancel
If I need to cancel a session, it goes back onto your account, whatever the notice period, and your email will take you to My Sanctuary, where you can book again.
The full details
The Booking Policy has everything, and you're welcome to ask me a question first.